Overview
In this case study, we explore the collaboration between Kadabra IT and the Health District of Northern Larimer County to create an advanced Drupal-based healthcare portal.
The project aimed to deliver a compliant, high-performance, and user-friendly website, facilitating seamless connections between patients and healthcare providers based on various criteria such as insurance coverage and health requirements.
The Challenge
The Health District of Northern Larimer County, a public agency serving local healthcare needs since 1960, manages comprehensive services including dental, behavioral, and preventive health services.
They required a robust platform to connect residents with healthcare providers based on insurance coverage, health needs, and other criteria. However, several significant challenges needed addressing:
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Provider Account Management: Previous attempts at implementing provider account management had failed, leaving no viable way for service providers to manage their presence on the site.
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User Permissions: The site required four different types of users, each with specific permissions. The complex overlap of functions made it difficult to map out an appropriate logic flow.
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Development to Production Workflow: Inefficient transitions between the development and production stages further complicated the project.
Given these issues, the Health District sought the expertise of Kadabra IT, known for its extensive Drupal and DevOps experience, to find a solution.
Solution + Implementation
To address these challenges, Kadabra IT Solutions developed a robust data visualization platform. The implementation involved multidisciplinary teams from Kadabra IT working closely with the Health District.
By focusing on user feedback and prioritizing critical features, the platform was tailored to meet the specific needs of its users while maintaining high performance and ease of use.
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Provider Account Management
- Developed a new methodology for managing provider accounts, significantly reducing operational overhead.
- Implemented changes into production early, allowing providers to start using the site while other features were still in development.
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User Permissions
- Created a custom framework to manage the complexities of user permissions, ensuring each user type had the appropriate access and functionality.
- This meticulous process resulted in a roadmap that guided the development and design of the system.
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DevOps Integration
- Implemented a comprehensive DevOps solution to streamline the transition from development to production.
- Enhanced the development process to ensure a consistent and efficient production system.
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Share API Enhancements
- Enabled customization of the message field across various views, including class/group views, provider profiles, blogs, health guides, and professional announcements.
- Ensured compatibility with Twilio and SendGrid APIs for handling new fields.
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Site Launch
- Confirmed compatibility of third-party services with the new domain.
- Ensured proper configuration of admin emails and DNS settings.
The Results
The project delivered substantial benefits for the Health District:
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Provider Engagement: The new provider account management system saw a rapid increase in account setups, with providers actively managing their presence on the site.
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User Permissions: The custom permissions framework met the complex requirements flawlessly, ensuring secure and appropriate access for all user types.
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Page Load Time: Reduced from 6 seconds to 1.8 seconds.
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Speed Index: Achieved a Speed Index of 2.5 seconds, outperforming 90% of similar healthcare websites.
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PageSpeed Score: Achieved a PageSpeed score of 94 out of 100 on desktop, indicating excellent performance and user experience.
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User Experience: Improved navigation and user-friendly interfaces led to positive feedback from users, enhancing overall satisfaction.
Today, the site efficiently handles patient requests and expertly matches them with the right providers, significantly improving healthcare access. The team successfully delivered the project on time, meeting all expectations, and facilitating access to essential healthcare services for countless individuals.
Key Takeaways
Our comprehensive approach was pivotal in resolving the Health District's challenges, ensuring precise project scoping, and adhering to regulatory requirements.
By focusing on user feedback and critical features, we significantly enhanced the portal’s performance and user experience. The robust, compliant platform now efficiently handles real-time data, ensuring the healthcare portal meets industry standards.
Kadabra IT’s ongoing support ensures continuous enhancements and adaptation to future needs, positively impacting community health.