Case study · Insurance
A Uruguayan insurer — digital transformation without stopping the business.
without stopping the business
A two-year program: first understand the business, then modernize processes and systems — with zero downtime.
Uruguayan insurer
Project profile
digital transformation program, discovery and assessment, architecture
governed processes (BPMN), microservices, asynchronous messaging, data 100% hosted in Uruguay
2026–present (program under way)
The challenge
A Uruguayan insurer supervised by the Superintendencia de Servicios Financieros, with a new Board committed to putting customer experience at the center and making sure business growth never depends on technology.
What we did
We designed a two-year program run together with the insurer's team, starting where it has to start: understanding the business and setting priorities with the Board; surveying and documenting processes with an independent, outside view (read-only access, no changes to production); identifying quick, high-impact improvements; and only then modernizing — the current system evolves piece by piece, with no cutover.
Program under way: Framework Agreement signed (2026), a full assessment in progress with verifiable monthly deliverables. This case will be updated with results as the program moves forward.
The first step
Start by finding out where you're losing hours and money
hours and money
Related work
Two more cases in transformation and finance
transformation and finance
Santander Uruguay
A redesign and multisite architecture for the bank's portal, with reusable components and continuous managed support.
Read the case
Health and mutual benefit societies
Uruguayan sports mutual
Appointments, secure clinical records, no-show control and automated WhatsApp reminders — for an institution that used to run on paper and spreadsheets. Project in progress.
Full name
Jane Smith
Write your name so we know who we are talking with.
Write a valid email, e.g. name@example.com.
Fields marked with * are required.
We use your data only to answer this enquiry. Read the privacy policy.
We could not send your enquiry
Try again in a minute. If it keeps failing, write to hello@kadabrait.net.
We got your enquiry
Tell us about your current platform
We'll walk you through how we run a staged modernization program, with no cutover event and the business understood before touching the system.
What system you want to modernize
The platform's name and a rough sense of its size is enough to start.
Send and schedule the call
We reply within 24 business hours.
Tell us briefly what system you want to modernize.