Case study · Health and mutual benefit societies
A sports mutual with 75 years of history: digital clinical management in progress.
digital clinical management
Appointments, secure clinical records, no-show control and automated WhatsApp reminders — for an institution that used to run on paper and spreadsheets.
Uruguayan sports mutual
Project profile
Health and mutual benefit societies
custom clinical management system
microservices with modular expansion, role-based confidentiality
2026
in progress
Xternum (transformation consulting)
The challenge
A mutual benefit society with more than 75 years of history and about 1,350 members, with critical processes running on scattered spreadsheets and physical files, and a new generation of members who expect to resolve everything from their phone — 98% use WhatsApp as their main channel.
What we did
A clinical management system with differentiated profiles (subsidized care for member athletes / private patients), a specialty-based appointment schedule with one-click front-desk check-in, sports medical records with strict role-based visibility, an automated no-show management engine, and preventive reminders by WhatsApp and email. Xternum led the transformation consulting; Kadabra designed and built the system.
A closed-scope system, being built in phases
Arquitectura preparada para expandirse
A otros dominios de la institución: administración, educación.
The first step
Start by finding out where you're losing hours and money
hours and money
Related work
Two more digital-transformation cases
digital-transformation cases
Uruguayan insurer
A two-year program: first understand the business, then modernize processes and systems — with zero downtime.
Read the case
Uruguayan property-management firm
An AI-powered workflow reads, classifies by category and logs every invoice — with human review only for unclear cases.
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